WARRANTY AND REPAIRS
Stands like a house
Do I have warranty?
LABEL51 provides a standard 2-year warranty, so you won't be left in the cold.
As a consumer, you are entitled to a legal warranty. Legal warranty means you are always entitled to a good item. Still received an item with a defect? Annoying, but we are happy to solve it for you!
Of course you are only entitled to warranty in case of normal use. This means that we will repair or replace your item if it becomes defective, unless the defect was caused by you.
To qualify, you must be able to prove what is wrong with the item by sending a photo with a description. Please send this to service@label51.com and don't forget to include your order number. You will automatically receive a ticket number and our service department will process your request.
We strive to provide you with an appropriate solution within 3 working days.
I received a defective item. What now?
Unfortunately, it sometimes happens that an item is delivered damaged. Annoying! Do you have a complaint about one of our products or our service? Of course we solve this as soon as possible for you.
Send an email with a picture and a description of the damage to service@label51.com. Do not forget to mention your order number. You will automatically receive a ticket number and our service department will handle your request.
We aim to provide you with an appropriate solution within 3 working days.
If you do not agree with the solution or we cannot work it out together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Do you have a complaint about any of our products or services?
If you have a complaint about our products or services, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving the complaint. If, as a consumer, you do not agree with the solution or we do not reach a solution together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/). For both consumers and
business customers, if they are not satisfied with the handling of the complaint, they can submit the complaint for mediation to Thuiswinkel, for consumers via www.sgc.nl and for business customers via www.thuiswinkel.org.
Are there any costs associated with the repairs?
If your complaint falls within the warranty conditions, you will not be charged for the replacement or repair of the article. However, you must be able to prove that the defect was not caused by you.
